{"id":1111,"date":"2022-09-16T20:56:42","date_gmt":"2022-09-16T20:56:42","guid":{"rendered":"https:\/\/opticom.com.ec\/?page_id=1111"},"modified":"2023-07-25T15:11:22","modified_gmt":"2023-07-25T20:11:22","slug":"control-de-calidad","status":"publish","type":"page","link":"https:\/\/opticom.com.ec\/prueba\/control-de-calidad\/","title":{"rendered":"Control de calidad"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1111\" class=\"elementor elementor-1111\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12225771 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12225771\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-734fe90c\" data-id=\"734fe90c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-106fe64d elementor-section-height-min-height elementor-section-boxed elementor-section-height-default\" data-id=\"106fe64d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4562029c\" data-id=\"4562029c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56297a65 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"56297a65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/opticom.com.ec\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">INICIO<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">PAR\u00c1METROS DE CALIDAD<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-351b8c74 elementor-widget elementor-widget-heading\" data-id=\"351b8c74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">PAR\u00c1METROS DE CALIDAD<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-db062db elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db062db\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a468a61\" data-id=\"a468a61\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9757b60 elementor-widget elementor-widget-text-editor\" data-id=\"9757b60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"text-align: center;\">La Agencia de Regulaci\u00f3n de la Telecomunicaciones <strong>ARCOTEL<\/strong>, requiere la<br \/>informaci\u00f3n referente a los par\u00e1metros a evaluar como se muestran en la siguiente tabla:<\/h4><h4>1. RELACI\u00d3N CON EL CLIENTE<\/h4><table style=\"width: 100%; height: 200 px;\"><tbody><tr><td style=\"text-align: center;\" align=\"center\"><strong>PAR\u00c1METRO DE CALIDAD<\/strong><\/td><\/tr><tr><td style=\"text-align: center;\">2. PORCENTAJE DE RECLAMOS GENERALES PROCEDENTES<\/td><\/tr><tr><td style=\"text-align: center;\">3. TIEMPO M\u00c1XIMO DE RESOLUCI\u00d3N DE RECLAMOS GENERALES<\/td><\/tr><tr><td>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 4. PORCENTAJE DE RECLAMOS DE FACTURACI\u00d3N<\/td><\/tr><tr><td>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a05. TIEMPO PROMEDIO DE REPARACI\u00d3N DE AVER\u00cdAS<\/td><\/tr><tr><td style=\"text-align: center;\">6. PORCENTAJE DE M\u00d3DEMS UTILIZADOS<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-644a420 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"644a420\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3c862a3\" data-id=\"3c862a3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-042a13f elementor-widget elementor-widget-text-editor\" data-id=\"042a13f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Los valores recomendados por la <strong>ARCOTEL<\/strong> para el cumplimiento de un buen servicio de acceso a Internet se muestran en la siguiente tabla:<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5047d35 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5047d35\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3128b6c\" data-id=\"3128b6c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d95baa elementor-widget elementor-widget-text-editor\" data-id=\"1d95baa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table style=\"width: 100%; height: 800px;\">\n<tbody>\n<tr>\n<td width=\"80\"><strong>No<\/strong><\/td>\n<td width=\"175\"><strong>Par\u00e1metro<\/strong><\/td>\n<td width=\"284\"><strong>Valor Objetivo<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"80\">1<\/td>\n<td width=\"175\">Relaci\u00f3n con el cliente<\/td>\n<td width=\"284\">Valor objetivo semestral: Rc &gt;= 3<\/td>\n<\/tr>\n<tr>\n<td rowspan=\"2\" width=\"80\">2<\/td>\n<td rowspan=\"2\" width=\"175\">Porcentaje de Reclamos generales procedentes<\/td>\n<td width=\"284\">Valor objetivo mensual %Rg &lt;=2 %.<\/td>\n<\/tr>\n<tr>\n<td width=\"284\">Para permisionarios con menos de 50 clientes conmutados o con menos de 25 cuentas\n\ndedicadas, el valor objeto mensual: Rc &gt;= 4%<\/td>\n<\/tr>\n<tr>\n<td width=\"80\">3<\/td>\n<td width=\"175\">Tiempo m\u00e1ximo de Resoluci\u00f3n de reclamos generales<\/td>\n<td width=\"284\">Valor objetivo mensual: Maximo 7 d\u00edas para el 98% de reclamos<\/td>\n<\/tr>\n<tr>\n<td width=\"80\">4<\/td>\n<td width=\"175\">Porcentaje de reclamos de facturaci\u00f3n<\/td>\n<td width=\"284\">Valor objetivo mensual: %Rf &lt;=2 %<\/td>\n<\/tr>\n<tr>\n<td width=\"80\">5<\/td>\n<td width=\"175\">Tiempo promedio de reparaci\u00f3n de aver\u00edas efectivas<\/td>\n<td width=\"284\">Valor objetivo mensual Tra &lt;=24 h<\/td>\n<\/tr>\n<tr>\n<td width=\"80\">6<\/td>\n<td width=\"175\">Porcentaje de m\u00f3dems utilizados<\/td>\n<td width=\"284\">Valor objetivo mensual: %M utilizados &lt;=100 (durante 98% del dia)<\/td>\n<\/tr>\n<tr>\n<td width=\"80\">7<\/td>\n<td width=\"175\">Porcentaje de reclamos por la capacidad del canal de acceso contratado por el cliente.<\/td>\n<td width=\"284\">Valor objetivo mensual: %R_c &lt;=2 %<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2a255e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a255e8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a2a4c10\" data-id=\"a2a4c10\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf1c9a5 elementor-widget elementor-widget-text-editor\" data-id=\"bf1c9a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Relaci\u00f3n con el cliente<\/strong><\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"130\">No. Encuestas<\/td>\n<td width=\"190\">Promedio de Satisfacci\u00f3n<\/td>\n<td width=\"121\">Valor m\u00e1ximo<\/td>\n<\/tr>\n<tr>\n<td width=\"130\">450<\/td>\n<td width=\"190\">4,7<\/td>\n<td width=\"121\">5<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><\/p><center><br>\n<img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-3407\" src=\"https:\/\/opticom.com.ec\/wp-content\/uploads\/2022\/09\/1-300x272.png\" alt=\"\" width=\"400\" height=\"223\"><br>\n<center><\/center><\/center><p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-636c04c\" data-id=\"636c04c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b9065ab elementor-widget elementor-widget-text-editor\" data-id=\"b9065ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Porcentaje de reclamos de facturaci\u00f3n<\/strong><\/p><table><tbody><tr><td width=\"107\">Total clientes<\/td><td width=\"100\">total reclamos<\/td><td width=\"139\">porcentaje reclamos<\/td><\/tr><tr><td width=\"107\">14000<\/td><td width=\"100\">0<\/td><td width=\"139\">0<\/td><\/tr><\/tbody><\/table><center><br \/><img decoding=\"async\" class=\"alignnone wp-image-3417\" src=\"https:\/\/opticom.com.ec\/wp-content\/uploads\/2022\/09\/2-300x177.png\" alt=\"\" width=\"400\" height=\"223\" \/><\/center>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c11ce80 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c11ce80\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-10c0c8e\" data-id=\"10c0c8e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-735b46c elementor-widget elementor-widget-text-editor\" data-id=\"735b46c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Tiempo promedio de reparaci\u00f3n de aver\u00edas efectivas<\/strong><\/p><p>\u00a0<\/p><table><tbody><tr><td width=\"378\">Tiempo promedio de reparaci\u00f3n de aver\u00edas efectivas (Horas)<\/td><td width=\"70\">12<\/td><\/tr><tr><td width=\"378\">N\u00famero de clientes<\/td><td width=\"70\">14000<\/td><\/tr><tr><td width=\"378\">N\u00famero de Reclamos<\/td><td width=\"70\">80<\/td><\/tr><\/tbody><\/table><p><img decoding=\"async\" class=\"alignnone size-medium wp-image-3424\" src=\"https:\/\/opticom.com.ec\/wp-content\/uploads\/2022\/09\/3-300x183.png\" alt=\"\" width=\"400\" height=\"223\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7a68b83\" data-id=\"7a68b83\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ae4680 elementor-widget elementor-widget-text-editor\" data-id=\"2ae4680\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Porcentaje de reclamos por la capacidad del canal de acceso contratado por el cliente.<\/strong>\n<table>\n<tbody>\n<tr>\n<td width=\"107\">Total clientes<\/td>\n<td width=\"100\">total reclamos<\/td>\n<td width=\"139\">porcentaje reclamos<\/td>\n<\/tr>\n<tr>\n<td width=\"107\">14000<\/td>\n<td width=\"100\">120<\/td>\n<td width=\"139\">0,857142857%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<center>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3429\" src=\"https:\/\/opticom.com.ec\/wp-content\/uploads\/2022\/09\/4-300x178.png\" alt=\"\" width=\"400\" height=\"223\" \/>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>INICIO PAR\u00c1METROS DE CALIDAD PAR\u00c1METROS DE CALIDAD La Agencia de Regulaci\u00f3n de la Telecomunicaciones ARCOTEL, requiere lainformaci\u00f3n referente a los par\u00e1metros a evaluar como se muestran en la siguiente tabla: 1. RELACI\u00d3N CON EL CLIENTE PAR\u00c1METRO DE CALIDAD 2. PORCENTAJE DE RECLAMOS GENERALES PROCEDENTES 3. TIEMPO M\u00c1XIMO DE RESOLUCI\u00d3N DE RECLAMOS GENERALES \u00a0 \u00a0 \u00a0 [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-1111","page","type-page","status-publish","hentry"],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"Jose","author_link":"https:\/\/opticom.com.ec\/prueba\/author\/jose\/"},"rttpg_comment":0,"rttpg_category":null,"rttpg_excerpt":"INICIO PAR\u00c1METROS DE CALIDAD PAR\u00c1METROS DE CALIDAD La Agencia de Regulaci\u00f3n de la Telecomunicaciones ARCOTEL, requiere lainformaci\u00f3n referente a los par\u00e1metros a evaluar como se muestran en la siguiente tabla: 1. RELACI\u00d3N CON EL CLIENTE PAR\u00c1METRO DE CALIDAD 2. PORCENTAJE DE RECLAMOS GENERALES PROCEDENTES 3. TIEMPO M\u00c1XIMO DE RESOLUCI\u00d3N DE RECLAMOS GENERALES \u00a0 \u00a0 \u00a0&hellip;","_links":{"self":[{"href":"https:\/\/opticom.com.ec\/prueba\/wp-json\/wp\/v2\/pages\/1111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opticom.com.ec\/prueba\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/opticom.com.ec\/prueba\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/opticom.com.ec\/prueba\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/opticom.com.ec\/prueba\/wp-json\/wp\/v2\/comments?post=1111"}],"version-history":[{"count":109,"href":"https:\/\/opticom.com.ec\/prueba\/wp-json\/wp\/v2\/pages\/1111\/revisions"}],"predecessor-version":[{"id":5814,"href":"https:\/\/opticom.com.ec\/prueba\/wp-json\/wp\/v2\/pages\/1111\/revisions\/5814"}],"wp:attachment":[{"href":"https:\/\/opticom.com.ec\/prueba\/wp-json\/wp\/v2\/media?parent=1111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}